Privacy Policy

1. Introduction

Maktub Jewelry NYC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services, including through WhatsApp and other communication channels.

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Payment information (processed securely through third-party payment processors)
• Communication preferences
• Messages and correspondence sent through our contact forms, email, or WhatsApp
• Order and product inquiry information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Browser type and version
• Device information
• IP address
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Respond to your inquiries and provide customer service
• Send you updates about your orders and our products
• Communicate with you via email, phone, or WhatsApp (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and enhance security

4. WhatsApp Communication

If you choose to communicate with us via WhatsApp:

• We may use automated messaging systems to respond to inquiries and provide information
• Your phone number and messages will be stored securely
• You can opt out of WhatsApp communications at any time by sending "STOP" or by contacting us directly
• We will not share your WhatsApp information with third parties for marketing purposes
• Messages may be reviewed for quality assurance and customer service improvement

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping companies, email service providers)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing communications
• Withdraw consent for data processing (where consent is the legal basis)
• Request a copy of your personal information
• Object to certain data processing activities

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. International Users

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any modifications constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Maktub Jewelry NYC
Email: [email protected]
Address: New York City, NY

14. Consent

By using our website and services, including communication through WhatsApp, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.